We have a 7-day return policy, which means you have 7 days after receiving / purchasing your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unwashed, unworn or unused, with the tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return with a purchase from our online store you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If the items being returned are not damaged or defective you will be charged R99 for courier collection. The R99 will be deducted off the total amount being refunded to you. Should you wish to send the item(s) back to us using your own postal or courier company please note that Full of Beans is not liable for any lost items being returned, so we would recommend that you return the item(s) using registered mail for tracking purposes. If you wish to use this option please email the tracking number through to us so that we can look out for it.
We can only offer a free return if an item you have received has a fault; in this situation, your return postage will be refunded once the item has been received by us.
If you are returning items in-store, please make sure you have your receipt and that it is before 7 days of purchase.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We won't be able to assist with any problems after 7 working days.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Gift vouchers purchased online are valid for 6 months from date of purchase. After this the voucher will be disabled and you will not be able to use it.
Gift vouchers can be used on all items sold at Full of Beans.
Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.
If your purchase exceeds the value of the gift voucher, balance must be paid by cash, debit or credit card.
If you return any products you have purchased using a gift voucher, the balance will be credited to you as a credit note and is to be redeemed against subsequent purchases.
Gift vouchers cannot be replaced if lost or stolen.